Grievance, Complaint and Communication Mechanism (GCCM)
Purpose
Burapha Agro-Forestry is committed to upholding ethical conduct, responsible forestry practices,
and the well-being of its stakeholders. 
community members, partners, and other stakeholders to report concerns, lodge complaints, raise ethical issues and provide feedback.
All submissions will be handled confidentially, with respect and attention.
You can report any issue or concern, including:
- Worker safety or labor rights violations
- Environmental harm or pollution
- Community conflicts
- Harassment or discrimination
- Corruption, fraud, or other unethical conduct
- Violations of Buraoha’s internal policies, national laws, or FSC/IFC standards
- General feedback to support Burapha’s continuous improvement
We offer multiple secure and confidential channels to report concerns:
- Online Form
- Hotline
- Call or SMS: +856-20 56687668
- Available: +856-20 56687668
- WhatsApp
- Number: +856-20 56687668
- Email: burapha.grievance@buraphawood.com
- Physical GCCM Box ("Red Box")
- Located at: Burapha office locations: 6th Floor, Elite Tower, Thadeua Rd, No. 333, Phanmanh Village, Sisattanak District, Vientiane Capital, Laos
- Checked regularly by HR team
- In Person. You can speak directly to:
- Your Supervisor or Manager
- A member of the Management Team
- A member of Burapha Trade Union in each department
- Any Staff member or HR